Rss en-us Sat, 26 May 2018 14:23:30 GMT Sat, 26 May 2018 14:23:30 GMT editor@example.com webmaster@example.com <![CDATA[Customer Service Reps - Arkansas]]> Need to live in Arkansas.

Description

As a Remote Customer Service Representative for ABC Financial, you are the voice of our company. At ABC, what you do every day will directly impact 8,200 health clubs and their 16 million members across the nation. Our Call Center Representatives are passionate individuals who excel in customer service, strive for excellence, and shine in fast paced environments. If you are having to look for passion in your current role, then it's time for a change of pace. Put your energetic personality and solutions focused approach to use and join a company that is stable and provides incomparable room for growth.
 
What you'll be doing
 
• You will use your positive attitude, your solution focused mindset and your top-notch customer service skills to make an impact on your customers' day.
• Assist with inbound and outbound calls from fitness club members and staff regarding recurring payment issues and contract questions
• Provide fast and friendly service
 
Responsible for taking inbound calls directed from the queue. Typical inbound calls include but are not limited to:
 
• Assisting members with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputes
• Responsible for performing outbound dialer/collection calls regarding delinquent accounts
 
 
Typical outbound calls include but are not limited to:
 
 
• Billing updates, providing cancellation or freeze services, resolving account delinquencies and disputes
• Responsible for noting each account with the call content
• Responsible for reviewing accounts and answering customer questions.
• Maintain individual standards
• Meet minimum QA goal of 90%
• Minimum schedule adherence of 92%
• Maintain an average talk time of 315 seconds or less on member calls
• Maintain an acceptable error percentage
• Maintain departmental standards
• Any other duties as assigned by Manager or management
• Regular and reliable attendance required

Why you'll want to join our team
 
• Full-time, set work schedules with weekends off
• 100% paid training with bonus structure
• Full benefits package and 401K with company match
• Competitive pay with added monthly incentives
• Paid time off
• All required equipment/hardware provided
• A refreshing culture and family atmosphere
• Supportive management and co-workers
• Constant opportunity to learn, grow and advance your career

Position Requirements
 
Who we're looking for
 
The best fit for this job is someone who:
 
• Has a High School diploma or General Educational Development (GED) certificate
• Must live in Arkansas
• Has a stable work history and takes pride in punctuality and attendance
• Must be flexible to an assigned work schedule
• Has a minimum of 1 year experience in a call center setting with experience handling high volume inbound and outbound calls
• Has a private, quiet home office space with hard-wired, high-speed internet service (DSL or Cable)
• Has excellent verbal skills, clear and confident
• Has the ability to multitask, learn new systems and adapts quickly, and is solution focused
• Stays focused in stressful situations with a positive and upbeat personality
• Has experience with the AS400, Microsoft Word, Excel, Outlook
• Cares about helping their customers and being a team player
• Is self-motivated with work at home experience
• Demonstrates empathy when listening to customer needs]]>
Sat, 26 May 2018 14:32:36 GMT
<![CDATA[Customer Service Reps - Kansas]]> Need to live in Kansas.

Description

As a Remote Customer Service Representative for ABC Financial, you are the voice of our company. At ABC, what you do every day will directly impact 8,200 health clubs and their 16 million members across the nation. Our Call Center Representatives are passionate individuals who excel in customer service, strive for excellence, and shine in fast paced environments. If you are having to look for passion in your current role, then it's time for a change of pace. Put your energetic personality and solutions focused approach to use and join a company that is stable and provides incomparable room for growth.
 
What you'll be doing
 
• You will use your positive attitude, your solution focused mindset and your top-notch customer service skills to make an impact on your customers' day.
• Assist with inbound and outbound calls from fitness club members and staff regarding recurring payment issues and contract questions
• Provide fast and friendly service
 
Responsible for taking inbound calls directed from the queue. Typical inbound calls include but are not limited to:
 
• Assisting members with billing questions, cancellation and/or freezing member accounts and account delinquencies and disputes
• Responsible for performing outbound dialer/collection calls regarding delinquent accounts
 
 
Typical outbound calls include but are not limited to:
 
 
• Billing updates, providing cancellation or freeze services, resolving account delinquencies and disputes
• Responsible for noting each account with the call content
• Responsible for reviewing accounts and answering customer questions.
• Maintain individual standards
• Meet minimum QA goal of 90%
• Minimum schedule adherence of 92%
• Maintain an average talk time of 315 seconds or less on member calls
• Maintain an acceptable error percentage
• Maintain departmental standards
• Any other duties as assigned by Manager or management
• Regular and reliable attendance required

Why you'll want to join our team
 
• Full-time, set work schedules with weekends off
• 100% paid training with bonus structure
• Full benefits package and 401K with company match
• Competitive pay with added monthly incentives
• Paid time off
• All required equipment/hardware provided
• A refreshing culture and family atmosphere
• Supportive management and co-workers
• Constant opportunity to learn, grow and advance your career

Position Requirements
 
Who we're looking for
 
The best fit for this job is someone who:
 
• Has a High School diploma or General Educational Development (GED) certificate
• Must live in Kansas
• Has a stable work history and takes pride in punctuality and attendance
• Must be flexible to an assigned work schedule
• Has a minimum of 1 year experience in a call center setting with experience handling high volume inbound and outbound calls
• Has a private, quiet home office space with hard-wired, high-speed internet service (DSL or Cable)
• Has excellent verbal skills, clear and confident
• Has the ability to multitask, learn new systems and adapts quickly, and is solution focused
• Stays focused in stressful situations with a positive and upbeat personality
• Has experience with the AS400, Microsoft Word, Excel, Outlook
• Cares about helping their customers and being a team player
• Is self-motivated with work at home experience
• Demonstrates empathy when listening to customer needs]]>
Sat, 26 May 2018 14:29:35 GMT
<![CDATA[Customer Service Reps - FL]]> Need to live in Florida.

As a Remote Customer Service Representative for ABC Financial, you are the voice of our company. At ABC, what you do every day will directly impact 8,200 health clubs and their 16 million members across the nation. Our Call Center Representatives are passionate individuals who excel in customer service, strive for excellence, and shine in fast paced environments. If you are having to look for passion in your current role, then it's time for a change of pace. Put your energetic personality and solutions focused approach to use and join a company that is stable and provides incomparable room for growth.
 
What you'll be doing
 
You will use your positive attitude, your solution focused mindset and your top-notch customer service skills to make an impact on your customers' day.
• Assist with inbound and outbound calls from fitness club members and staff regarding recurring payment issues and contract questions
• Provide fast and friendly service
• Accurately document and update customer records into our databases
• Provide excellent customer service and professionalism to all customers
• Remain calm and helpful, even when dealing with upset customers
 
Why you'll want to join our team
 
• Full-time, set work schedules with weekends off
• 100% paid training with bonus structure
• Full benefits package and 401K with company match
• Competitive pay with added monthly incentives
• Paid time off
• All required equipment/hardware provided
• A refreshing culture and family atmosphere
• Supportive management and co-workers
• Constant opportunity to learn, grow and advance your career

Position Requirements
 
The best fit for this job is someone who:
 
• Has a High School diploma or General Educational Development (GED) certificate
• Must live in Florida
• Has a stable work history and takes pride in punctuality and attendance
• Must be flexible to an assigned work schedule
• Has a minimum of 1 year experience in a call center setting with experience handling inbound and outbound calls
• Has a private, quiet home office space with hard-wired, high-speed internet service (DSL or Cable)
• Has excellent verbal skills, clear and confident
• Has the ability to multitask, learn new systems and adapts quickly, and is solution focused
• Stays focused in stressful situations with a positive and upbeat personality
• Has experience with the AS400, Microsoft Word, Excel, Outlook
• Cares about helping their customers and being a team player
• Is self-motivated with work at home experience
• Demonstrates empathy when listening to customer needs]]>
Sat, 26 May 2018 14:27:08 GMT
<![CDATA[WAH Customer Solutions Tech Support]]>
What You’ll Do
 
* Provide technical and customer support via telephone for inbound calls
* Develop extensive knowledge of Vivint Smart Home’s varied product line and troubleshooting processes
* Educate customer on the use of our systems and products
* Troubleshoot varying degrees of technical problems
* Answer customers’ billing questions and concerns
* Create work order for issues that are not resolved over the phone

What We’ll Like About You
 
* Strong verbal and written communication skills
* Passion for providing high quality customer service
* Accurate record keeping and organization
* Great multitasker with the ability to manage multiple internal programs
* Problem solver with the capability to solve unique technical problems
* Ability to adapt to system/process changes quickly while retaining new information
* Outstanding time-management skills and a passion for great attendance
* Confidence in ability to understand, connect with, and de-escalate customers
* Provides a secluded and uninterrupted workspace where information will remain confidential
* Live within a 100 mile radius of Lindon, UT
* Have an understanding of basic computer functions and a passion for technology
* Can type 30+ words per minute

What Experience You’ll Have
 
 
* Ability to successfully pass a criminal background check
* Must be at least 18 years old
* Must be able to commit to 6 months in the department
* High School diploma or equivalent
* Customer service experience preferred]]>
Fri, 25 May 2018 20:06:01 GMT
<![CDATA[Remote Social Media Manager]]> This is a remote position that will require frequent visits to our Tampa market Earl of Sandwich locations and include visiting the Orlando corporate office.

POSITION SUMMARY

The Social Media Manager is responsible for the ongoing management and growth of company's social media presence in alignment with business strategies and direction.

ESSENTIAL FUNCTIONS

* Collaborate with several departments teams to develop marketing and communications plans that leverage the social media space. You will own the strategy and the execution of the ideas.
* Responsible for developing content across owned and earned social channels. * This could include blog posts, tweets, status updates, pins, photos and videos.
* Creates, manages and grows business presence across social media channels, including, but not limited to blogs, Twitter, Facebook, Pinterest, LinkedIn, YouTube and Instagram.
* Leverages measurement tools to provide progress reports and mine insights, while continually finding ways to improve on those metrics through testing and new initiatives
* Demonstrate working knowledge and real-world experience in planning, managing and executing social media initiatives
* Develop real-word experience planning social media programs that span owned (eg Blogs), earned (eg Facebook) and paid (sponsored tweets)
* Demonstrate knowledge of digital marketing current best practices and understanding of digital production processes
* Demonstrate knowledge of social media legal guidelines, including, but not limited to WOMMA and "pay-per-post"
* Demonstrate knowledge of media strategy and planning options and the media role in integrated communication.
* Participate in Social Media strategy.
* Variety of ADHOC projects that contribute to the daily maintenance of multiple social properties.

POSITION QUALIFICATIONS

Competency Statement(s)

* At least 3 years of experience planning and developing successful online marketing campaigns and strategies
* At least 3 years of expertise in Search Engine Optimization (paid and natural Search)
* 4 year degree in Business, Marketing, Communications, or related field preferred
* Experience in marketing on all social media channels
* Experience using iMovie, Final Cut Pro, and/or Adobe Premiere preferred
* Experience in the hospitality or restaurant industry preferred
* Extensive understanding of online marketing industry trends and tactics
* Strong interpersonal skills and ability to build professional relationships
* Strong communication skills for interacting with senior management
* Excellent verbal, written, and analytical skills

SKILLS & ABLITIES

* Education: Bachelor's degree in Marketing, Business Administration, or a relevant field preferred

* Experience: 1-3 years' experience or equivalent exposure to a corporate environment; Experience with social media platforms, including, but not limited to Facebook, foursquare, Pinterest, Twitter, YouTube, Google+ and Path; Experience with leveraging social media management and analytics tools, including, but not limited to HootSuite, Visible Technologies, Radian 6 and Crimson Hexagon; Experience writing, editing and crafting content for the social media space]]>
Fri, 25 May 2018 19:57:30 GMT
<![CDATA[Remote Content & Community Manager]]> Planted helps people grow their careers.

Looking to get in on the ground floor of an early stage startup? We’re looking for a Content & Community Manager to join our New York team. You will help create, manage and execute on marketing content for Planted, including content and copy for our blog, website, social presence, SEO and other branded projects, as well as support community, events, and other acquisition efforts as needed.

Your days might include:

* Developing unique and compelling thought leadership content to attract jobseekers and companies, convert leads and increase brand awareness.
* Managing the Planted blog including the editorial and social media calendar, writing posts, managing freelance writers, and supporting content partnership opportunities.
* Measuring and assessing the success of our content strategy across all channels and regularly reporting and presenting the results.
* Growing our presence on social media, including Facebook, Twitter, LinkedIn and Instagram.
* Providing great customer experience to our community on Zendesk and social channels
* Supporting other campaign efforts as needed to drive user acquisition and retention across jobseekers and companies, including online campaigns and events

About you:

* You have a 4 year degree and at least 1 year of relevant experience in editorial, content production and/or marketing
* You have exceptional writing and verbal communication skills
* You’re hungry to learn and grow in a fast-paced environment, and want a company where you can really make a difference!
* You can work independently to execute on projects and adhere to deadlines AND can work collaboratively with a dedicated team
* You have entrepreneurial tenacity and a great attitude
* You’re tech savvy, interested in tech companies and how we're reimagining the recruitment industry
* BONUS: You might have a puppy who wants to chill in our office (also not a requirement but would be really cool)]]>
Fri, 25 May 2018 19:50:02 GMT
<![CDATA[Remote Contract Business Recruiter]]> Our client is looking for a dynamic Contract Business Recruiter to join their team for 2-3 months to help contribute to their recent hiring surge. They are a small but mighty team, focused on the effectiveness and engagement of their fellow teammates, including everything from hiring the right people to maintaining a great work environment.  The recruiter in this role will be responsible for leading sourcing, interviewing & hiring for their business roles including teams such as Marketing, Brand, Merchandising, Artist Relations, Communications, UX/UI and Merchandising Operations. This role can be remote or onsite at their beautiful San Francisco headquarters.

You will

* Lead effective and thorough intake meetings with hiring managers to launch new requisitions
* Proactively source, screen, and manage the recruiting pipeline with a high volume of high-quality candidates
* Gather feedback from interviewers, maintain ATS and other tracking systems, and perform other tasks to steadily drive the corporate recruiting process
* Provide excellent and timely service to internal and external clients and candidates.
* Understand motivations of candidates including career development, type of work, compensation and advise on recruiting strategy accordingly
* Maintain a positive candidate experience throughout the interviewing and hiring process by communicating and setting expectations clearly

You are

* A self-directed, high energy, multi-tasker, you're able to tackle a myriad of tasks thrown your way. You're not afraid to get your hands dirty and iterate creatively as needs change.
* Warm, friendly, and able to get along with a variety of personalities, in addition to being highly organized, responsible, and trustworthy
* Known for your attention to detail, rivaled by your impeccable communication
* Tech-savvy and not afraid of learning and using new technologies and approaches

You have

* 2-3 years of success as a full-cycle recruiter, ideally in-house at or on behalf of high-growth, technology-driven companies
* Proven track record of successfully sourcing and screening a high volume of qualified candidates for a variety of functions/teams
* Experience managing candidate flow through an Applicant Tracking System (ATS). Bonus points if you have experience with Jobvite.]]>
Fri, 25 May 2018 19:45:52 GMT
<![CDATA[WFH Customer Support Reps]]> LawnStarter is looking for remote customer success representatives to join our team! We are a fast-paced technology startup based in Austin, Texas, so joining now is an excellent opportunity to play a key role in helping to scale this company. We're looking for bright individuals who are upbeat and fast on their feet. If you want to take ownership of your work and help build something cool, then keep reading.

You'll be on the front lines of customer phone interactions, working closely with our consumer operations team. It will be your responsibility to learn company policies in order to help answer customer questions and work through their issues to ensure that they have an amazing experience with LawnStarter. You will be using our customer service software to transcribe information about each call, and pass details over to case managers.

Requirements

You will need to have all the necessary equipment to take calls from your home work space. This includes a quality headset, computer, internet connection, etc. These items will NOT be provided by the company. We also require that you have a quiet work space, as you will be talking with customers on the phone daily.

The most important qualifications are that you're determined and can learn quickly. We can train you to do most tasks as long as you exhibit those traits.

Here are some good guidelines:

* You can work full-time (40 hours maximum) or part time (20 hours and over), including evenings and/or weekends.
* You genuinely like talking to people and enjoy providing solutions to everyday problems.
* You have superior communication skills, and are particularly comfortable on the phone.
* You are a quick learner, who can rapidly retain new information
* You are a passionate problem solver, who can swiftly identify the root cause of an issue
* You can concisely and effectively relay information in written form
* You want to be part of a team where you will have a direct impact
* You welcome changes and are adaptable.
* You have the necessary equipment and quiet work space
* You want to build something cool.
* You must currently reside in Texas.]]>
Fri, 25 May 2018 19:44:19 GMT
<![CDATA[WFH Customer Service Call Center Reps]]> Need to live within a 75-mile radius of the Austin, TX area. This position offers the option to work from home.
 
We’re Hiring for July, August, September 2018!

Progressive is growing and we’re looking for talented people to join our call center team. We can help you find a position that best fits your skills and experience, whether you’re searching for a new job or are interested in continuing your career. As a successful, always evolving company, Progressive may be that perfect place for you.
 
For our call center reps, it’s all about helping people. We have a variety of positions available where you can apply your experience working with customers, strong communication skills and ability to multitask to help people with their insurance needs.
 
Job Opportunities:

* Customer Service Reps to support existing customers managing their policies
* Claims Reps to care for customers who’ve been in an accidentWe’ll provide you with training and pay you while you learn the nuts and bolts of insurance. You’ll have the support of a collaborative team and the opportunity to develop your career with Progressive.
 
Pay Rate:

* $15 to $19 per hour depending on experience, plus: An additional 10% when you work evening or weekend hours
* An annual bonus of up to 16% of your salary! Our bonus program rewards each of us based on company performance
* Top performance awards and contests with cash payouts
 
Schedule: Most schedules will include a weekend day and evening hours.  
 
What we look for:

* We’re looking for talented people who strive for excellence and have a passion for helping others.
  
Qualifications:

* One or more years of college education or relevant work experience. Work or educational experience must include:Customer service, sales and/or influencing others
* Fast paced and changing environment
* Multitasking and time management
* Effective communication, verbally and in writing
* Computer skills]]>
Fri, 25 May 2018 19:40:05 GMT
<![CDATA[WFH Customer Service Reps]]> Need to live within a 60-mile radius of the Houston, TX area.

Join our team as a Customer Service Rep, and you’ll have the opportunity to build your career with the benefit of working remotely from your home. For our customer service team, it’s all about helping others. We’re looking for people with a passion for building relationships and a knack for problem-solving to join our team and care for our customers.
 
We’ll provide you with office equipment and training virtually so that you can feel confident you’re providing the best possible customer service while still in a work from home environment. Whether answering questions about billing, explaining policy coverage or assuring available products are offered, you’ll be the voice of Progressive to our customers. You’ll have the support of a virtual, collaborative team, which includes ongoing coaching and development.
 
Pay Rate:

* $15.00 -$19.00 per hour, plus:Additional 10-15% shift differential pay when you work evenings or weekends
* Top performance awards and contests with cash payouts
* Annual gainshare bonus of up to 16% of your salary! Our bonus program rewards each of us based on company performance 

2018 Training Start Dates & Schedule:

* Start Dates: July 9, July 16, or July 30
* Training Hours: Monday – Friday, 10:00am – 6:45pm (EST)
* Work Schedule Options: Choose from 6 schedule options with start times between 9:00 a.m. – 9:00 p.m. local time including one weekend day

Duties & Responsibilities:

* Build trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently
* Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments 

Qualifications:

* Must live within 60 miles of Houston, TX
* One or more years of college education or relevant work experience

Work or educational experience must include:

* Customer service, sales and/or influencing others
* Fast paced and changing environment
* Multitasking and time management skills
* Effectively communicating verbally and in writing
* Computer skills 

Benefits & Perks:

As one of the largest auto insurance companies, Progressive offers the confidence and stability that comes with working for a growing, always evolving organization. As an employee, you will enjoy an inclusive culture that embraces strategic thinking, drive and passion.

Progressive employees also benefit from:

* Paid training, tuition assistance and career development
* Diverse, collaborative team with Employee Resource Groups
* Wellness program with discounts & rewards
* Standard benefits (medical, dental, vision)
* 401k which includes dollar-for-dollar company match of up to 6% 

Work From Home Office Details:

* Remote office internet connection should be via DSL or Cable Modem with minimum speed of 1mbps down and 0.5mbps up
* Your computer or router should be physically connected to the modem by a cable. No wireless connection
* All Progressive hardware you receive needs to be connected to a surge protector]]>
Fri, 25 May 2018 19:37:17 GMT